muaddib5 wrote in Interesting eBay alert! TSR belt buckles:eBay listings

Just checked and all the Pearson/Pendleton auctions are gone but the account is still open.

misterspock wrote in Interesting eBay alert! TSR belt buckles:

cdenham wrote in Interesting eBay alert! TSR belt buckles:LOL!

I just received my return label information from eBay. I have 7 days to get in the mail. I'd love tho hear how yours ends up, misterspock.

I'll let you know as soon as I can. Supposedly a link to click will show up on the return status page on the 22nd if a refund has not been given by the seller at that time. That link will further get ebay to step again.

misterspock wrote in Interesting eBay alert! TSR belt buckles:ok, so here's the update. The basic deal is that I should be receiving my refund within 24 to 48hrs by ebay to the paypal account.

However, these are the issues I ran into.
1. the "returns detail page" never showed me a link to click on to have ebay step in and assist. I ran into this "phantom link" issue previously when trying to initiate this process of having ebay step in. I don't know if it's a bug with their system or just that they are really trying to make you jump through as many hoops to get you to simply give up.

2. I wound up having to call ebay. Going through their "help and contact" web menu's almost always results in having no phone number provided to you if you choose the help choices for buying. So you have to choose that you're having an account billing problem and then they give you a phone number and code. Or you can contact Paypal with account issues and then have them transfer you to Ebay.

3. Once on the phone, I explained the situation to the agent/gave him the item number since I had been expecting the refund. The refund never came in, it is past the due date and that no link was available to click on to have ebay step in from the return detail page. The agent researched the issue/item number, etc and after several minutes then forwarded me over to the "Returns Department"

4. I then explained the situation to the "Returns Department" agent who continued to research it and basically asked me the same questions about having returned it to the address printed out for the ebay label (which of course I did) and why it was returned (I explained the counterfeiting). She started explaining that I needed to wait the certain # of days to receive the refund and I stated again that we were beyond that date now. After she finished "researching the issue", she claimed that there could be a "latency" to receive that special link on the ebay "returns detail" page which is why I hadn't seen that option yet. She said that I would receive the refund within 24 to 48hrs and that the case would be closed. I asked whether that meant "business days" and she said it's just the actual timeframe.

5. I then went back to the "returns detail page" and refreshed it and saw that the case was closed. However, one weird thing (and I'm not sure whether this happened with some choice that Returns Dept agent clicked on to close the case, as if clicking that I was the seller and not the buyer) was that the text now read

This return was closed on May 22, 2015 because the seller opened a case.

So I'm not sure if the seller opened a counter claim case on me? The agent never said anything, but maybe that's why she verified the return details.

Anyways, all of you returning will most likely have to go through the same route if the "have ebay step in" link never shows up for you. I would not put it past Pearson or Pendleton or "Lety"/Leticia to file a counter claim and attempt to hold up each and every return regardless, but I wouldn't wait for Ebay to handle your situation accordingly. So be proactive in calling them to get this fixed for you.

I have since received the official message in ebay that the refund claim was found to be in my favor.