mbassoc2003 wrote:That's pretty out of order. I wonder if someone from T&T can explain that to us? Is this common practice to fabricate evidence to avoid refunding after T&T make a mistake, or is this unusual?

I would blame a single dishonest employee before I would blame all of Troll & Toad.  A less-than-honest employee is more plausible than a corrupt shipping department.  And an employee that made a simple mistake is even more likely.

My first--and only--purchasing experience from Troll and Toad was negative.  
Clearly, I'm not alone.

JohnGaunt wrote:I would blame a single dishonest employee before I would blame all of Troll & Toad.  A less-than-honest employee is more plausible than a corrupt shipping department.  And an employee that made a simple mistake is even more likely.

So a single dishonest employee answersa call, lies to customer, and then logs into the computer and fakes the delivery confirmation details that he just gave to the buyer. Then when the buyer finds out it's fake and complains, that same employee maintains the lie, and then responds the the inevitable PayPal dispute with the faked information.

Yes. That's possible.

But this could be solved easily....

1. Stop the phone handlers from refusing to give their names to callers, and stop them lying. If this is just one call handler, then they have been doing it for years, because they dealt with me the same way a couple of years ago.

2. Keep records of who goes into the computer system and manipulates details on the system. Or restrict access so that only certain people can enter data, then when you find out fraud is happening, you don't have to cast the net company wide.

3. When you are challenged through PayPal, Don't provide fraudulent information in order to screw the customer out of his money. Even if you've lied to them all the way through and hoped they'd just FO and shut up, if the buyer does go so far as to call you on your 'error', check your information and make sure you are not providing fake information in order to keep the guy's money.

It's only 'dead horse flogging' because on the whole the people who get screwed are not losing significant amounts of money, and the product they exagerate are only worth a few hundred bucks. And of course the buyer is buying something whimsical with no significant use in life.

If the monetary value were greater, or the item were not a 'luxury', it wouldn't be 'horse flogging'. That goes a long way to demonstrate people's values when it is less important that people get screwed by a company depending upon what that company is selling and what the buyer is buying it for.

Blackmoor wrote:You got me on the thread title

 

Me too!
<laughing>
Thanks to the editing the dead horse becomes a nightmare.

I have tried to avoid adding any more to this thread but oh well.

A similar thing happened to me.  I bought an item from T&T with First Class shipping.  They supposedly shipped it but I never got it.  Tried calling their customer service which has always been a waste of my time.  So I ended up filing a paypal dispute and wouldn't you know it, they countered with a delivery confirmation number and won the claim.  I had to then call Paypal to dispute that the confirmation number was actually false since there is no such thing on First Class mail from the US to Canada and even most of the priority options don't have this.

I know there are a few people who have had misdirected packages - that does not seem to be uncommon for T&T.

Undead ninnies and saddled anyway.

It does strike me that T&T issues are more common with sales outside the US. Several Canadian and UK issues, but most US guys seem ok with it.

On a similar level with the Coug I guess (not that I'd ever buy from him) but several UK guys here appear ok to do so, but the US wouldn't touch him.

Interesting that the usual T&T guys who speak up are deafening in their silence though.  

I can understand that they don't want the flak, I wouldn't if I broadcast my job position on a public forum (I'm a pole dancer, BTW) but it'll be interesting to see who pops up sometime between now and next February to tell us all about the wonderful changes happening at the Toad.

I just hope that the current 'lost' minis mentioned earlier really are being looked into by Crimsonspire.  

ashmire13 wrote:I just hope that the current 'lost' minis mentioned earlier really are being looked into by Crimsonspire.

i received another PM from Crimsonspire saying sorry for no communication from T&T and that they are nearing the end of moving to their new warehouse. he said he forwarded the email i sent him to their department head of minis and their chief product officer. he also said that on monday he is going to ask them about it so we will see.

We did have that Guy from France and his nutter girlfriend who were going for the Coug, some time back. That was amusing...