Hello! I sent a certified parcel to a customer in the US via certified mail but it seems it got 'lost'. I sent the tracking number to the customer but he did nothing... except opening a claim on ebay. I asked for ebay to intervene... to have them quickly rule in favour of the buyer. It seems ebay just checked on Poste Italiane web site and decided the parcel was too late and so the buyer deserved a refund. I tried to contact
USPS but the parcel does not show on their system and I can't email them or phone them but I'd like to ask them where my parcel is. Is there anybody in the US willing to help me (I'm just asking for an email or a phone call to their number)? Thanks in advance
